{"id":40,"date":"2017-01-15T21:20:16","date_gmt":"2017-01-15T21:20:16","guid":{"rendered":"http:\/\/ashtonlegal.mammothweb.co.nz\/?page_id=40"},"modified":"2017-03-22T22:53:38","modified_gmt":"2017-03-22T22:53:38","slug":"client-care","status":"publish","type":"page","link":"https:\/\/ashtonlegal.co.nz\/client-care\/","title":{"rendered":"Client Care"},"content":{"rendered":"<h1><strong>Client Care &#8211; how we look after you<br \/>\n<\/strong><\/h1>\n<h2>Summary of our client care obligations<\/h2>\n<p>Ashton Legal is subject to the Client Care requirements set out <a href=\"https:\/\/www.lawsociety.org.nz\/for-lawyers\/regulatory-requirements\/client-care\">by the New Zealand Law Society<\/a>.<\/p>\n<p>Our client care obligations mean that when providing legal services we\u00a0must:<\/p>\n<ul>\n<li>act competently, in a timely way, and in accordance with any arrangements made.<\/li>\n<li>protect and promote our clients&#8217; interests and act for them free from compromising influences or loyalties.<\/li>\n<li>discuss with our clients their objectives and how they should best be achieved.<\/li>\n<li>provide our clients with information about the work to be done, who will do it and the way the services will be provided.<\/li>\n<li>charge our clients a fee that is fair and reasonable and let them know when they will be billed.<\/li>\n<li>give our clients clear information and advice.<\/li>\n<li>protect our clients&#8217; privacy and ensure appropriate confidentiality.<\/li>\n<li>treat our clients fairly, respectfully and without discrimination.<\/li>\n<li>keep our clients informed about the work being done and advise you when it is completed.<\/li>\n<li>let our clients know how to make a complaint and deal with any complaint promptly and fairly.<\/li>\n<\/ul>\n<h2>Terms of Engagement<\/h2>\n<p>We provide our services subject to the <a href=\"http:\/\/ashtonlegal.mammothweb.co.nz\/terms-of-engagement\/\">Ashton Legal\u00a0Terms of Engagement<\/a>.<\/p>\n<h2>Suggestions and Complaints<\/h2>\n<p>We want to provide the best possible service to our clients. If you have any suggestions or concerns we encourage you to let us know at the earliest opportunity. We also have a\u00a0<a href=\"http:\/\/ashtonlegal.mammothweb.co.nz\/complaint-handling\/\">Complaint Handling Procedure<\/a>\u00a0to help resolve complaints.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client Care &#8211; how we look after you Summary of our client care obligations Ashton Legal is subject to the Client Care requirements set out by the New Zealand Law Society. Our client care obligations mean that when providing legal services we\u00a0must: act competently, in a timely way, and in accordance with any arrangements made. protect and promote our clients&#8217; interests and act for them free from compromising influences or loyalties. discuss with our clients their objectives and how they should best be achieved. provide our clients with information about the work to be done, who will do it and the way the services will be provided. charge our clients a fee that is fair and reasonable and let them know when they will be billed. give our clients clear information and advice. protect our clients&#8217; privacy and ensure appropriate confidentiality. treat our clients fairly, respectfully and without discrimination. keep our clients informed about the work being done and advise you when it is completed. let our clients know how to make a complaint and deal with any complaint promptly and fairly. Terms of Engagement We provide our services subject to the Ashton Legal\u00a0Terms of Engagement. Suggestions and Complaints We [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Client Care - Ashton Legal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ashtonlegal.co.nz\/client-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Care - Ashton Legal\" \/>\n<meta property=\"og:description\" content=\"Client Care &#8211; how we look after you Summary of our client care obligations Ashton Legal is subject to the Client Care requirements set out by the New Zealand Law Society. Our client care obligations mean that when providing legal services we\u00a0must: act competently, in a timely way, and in accordance with any arrangements made. protect and promote our clients&#8217; interests and act for them free from compromising influences or loyalties. discuss with our clients their objectives and how they should best be achieved. provide our clients with information about the work to be done, who will do it and the way the services will be provided. charge our clients a fee that is fair and reasonable and let them know when they will be billed. give our clients clear information and advice. protect our clients&#8217; privacy and ensure appropriate confidentiality. treat our clients fairly, respectfully and without discrimination. keep our clients informed about the work being done and advise you when it is completed. let our clients know how to make a complaint and deal with any complaint promptly and fairly. Terms of Engagement We provide our services subject to the Ashton Legal\u00a0Terms of Engagement. Suggestions and Complaints We [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ashtonlegal.co.nz\/client-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Ashton Legal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ashtonlegalnz\/\" \/>\n<meta property=\"article:modified_time\" content=\"2017-03-22T22:53:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ashtonlegal.co.nz\/client-care\/\",\"url\":\"https:\/\/ashtonlegal.co.nz\/client-care\/\",\"name\":\"Client Care - Ashton Legal\",\"isPartOf\":{\"@id\":\"https:\/\/ashtonlegal.co.nz\/#website\"},\"datePublished\":\"2017-01-15T21:20:16+00:00\",\"dateModified\":\"2017-03-22T22:53:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ashtonlegal.co.nz\/client-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ashtonlegal.co.nz\/client-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ashtonlegal.co.nz\/client-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ashtonlegal.co.nz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ashtonlegal.co.nz\/#website\",\"url\":\"https:\/\/ashtonlegal.co.nz\/\",\"name\":\"Ashton Legal\",\"description\":\"A law firm in Christchurch, New Zealand\",\"publisher\":{\"@id\":\"https:\/\/ashtonlegal.co.nz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ashtonlegal.co.nz\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ashtonlegal.co.nz\/#organization\",\"name\":\"Ashton Legal\",\"url\":\"https:\/\/ashtonlegal.co.nz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ashtonlegal.co.nz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ashtonlegal.co.nz\/wp-content\/uploads\/2017\/01\/ALRetina.gif\",\"contentUrl\":\"https:\/\/ashtonlegal.co.nz\/wp-content\/uploads\/2017\/01\/ALRetina.gif\",\"width\":358,\"height\":300,\"caption\":\"Ashton Legal\"},\"image\":{\"@id\":\"https:\/\/ashtonlegal.co.nz\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ashtonlegalnz\/\",\"https:\/\/www.linkedin.com\/company-beta\/17933056\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Client Care - Ashton Legal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ashtonlegal.co.nz\/client-care\/","og_locale":"en_US","og_type":"article","og_title":"Client Care - Ashton Legal","og_description":"Client Care &#8211; how we look after you Summary of our client care obligations Ashton Legal is subject to the Client Care requirements set out by the New Zealand Law Society. Our client care obligations mean that when providing legal services we\u00a0must: act competently, in a timely way, and in accordance with any arrangements made. protect and promote our clients&#8217; interests and act for them free from compromising influences or loyalties. discuss with our clients their objectives and how they should best be achieved. provide our clients with information about the work to be done, who will do it and the way the services will be provided. charge our clients a fee that is fair and reasonable and let them know when they will be billed. give our clients clear information and advice. protect our clients&#8217; privacy and ensure appropriate confidentiality. treat our clients fairly, respectfully and without discrimination. keep our clients informed about the work being done and advise you when it is completed. let our clients know how to make a complaint and deal with any complaint promptly and fairly. Terms of Engagement We provide our services subject to the Ashton Legal\u00a0Terms of Engagement. Suggestions and Complaints We [&hellip;]","og_url":"https:\/\/ashtonlegal.co.nz\/client-care\/","og_site_name":"Ashton Legal","article_publisher":"https:\/\/www.facebook.com\/ashtonlegalnz\/","article_modified_time":"2017-03-22T22:53:38+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ashtonlegal.co.nz\/client-care\/","url":"https:\/\/ashtonlegal.co.nz\/client-care\/","name":"Client Care - Ashton Legal","isPartOf":{"@id":"https:\/\/ashtonlegal.co.nz\/#website"},"datePublished":"2017-01-15T21:20:16+00:00","dateModified":"2017-03-22T22:53:38+00:00","breadcrumb":{"@id":"https:\/\/ashtonlegal.co.nz\/client-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ashtonlegal.co.nz\/client-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ashtonlegal.co.nz\/client-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ashtonlegal.co.nz\/"},{"@type":"ListItem","position":2,"name":"Client Care"}]},{"@type":"WebSite","@id":"https:\/\/ashtonlegal.co.nz\/#website","url":"https:\/\/ashtonlegal.co.nz\/","name":"Ashton Legal","description":"A law firm in Christchurch, New Zealand","publisher":{"@id":"https:\/\/ashtonlegal.co.nz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ashtonlegal.co.nz\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ashtonlegal.co.nz\/#organization","name":"Ashton Legal","url":"https:\/\/ashtonlegal.co.nz\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ashtonlegal.co.nz\/#\/schema\/logo\/image\/","url":"https:\/\/ashtonlegal.co.nz\/wp-content\/uploads\/2017\/01\/ALRetina.gif","contentUrl":"https:\/\/ashtonlegal.co.nz\/wp-content\/uploads\/2017\/01\/ALRetina.gif","width":358,"height":300,"caption":"Ashton Legal"},"image":{"@id":"https:\/\/ashtonlegal.co.nz\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ashtonlegalnz\/","https:\/\/www.linkedin.com\/company-beta\/17933056\/"]}]}},"_links":{"self":[{"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/pages\/40"}],"collection":[{"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":6,"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/pages\/40\/revisions"}],"predecessor-version":[{"id":219,"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/pages\/40\/revisions\/219"}],"wp:attachment":[{"href":"https:\/\/ashtonlegal.co.nz\/wp-json\/wp\/v2\/media?parent=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}